AeroLog®
Product Support FAQ
ALL Frequently Asked Questions are actual problems encountered by users.
Q1.
Entries
in my log book are appearing in the wrong order. This
only occurs if I have more than one flight on a particular day. How can I
fix this?
A. Search "Departure
Time" in the Help file. AeroLog® sorts flights on the same day by referring to the
departure time assigned to the route flown. Please note:
version 3.00.004 had a bug affecting this feature.
If you are using version 3.00.004 then
upgrade to a higher version.
Q2. Is there any way to edit the user entered "pick
list" files?
A. The easiest way to do this is to right click the list box
concerned. The pop up with the data concerned will appear.
You will have to unlock the
record before you edit it. For more information search spelling errors in the Help file.
Q3. Is it possible to suppress routes not currently being flown?
A. Yes. AeroLog® has a filter system to allow you to hide data not
currently in use. Search "Filters" in the Help file.
Q4. I entered all my previous flying
(Pre Log Book) as one entry on
March 12, 1999. When I print an "All Flying Summary", this record
does not appear. Why is this happening?
A. Go to Start / Control Panel / Settings / Regional
Settings (Windows 95/98/ME) or Regional
Options (Windows 2000/XP) or Clock, Language
and Region (Windows Vista) and check that the DATE IS CORRECT and that the format for short date
is correct. The
Windows® default is mm/dd/yy, ie. the US format. What you thought was
March 12 (ie.12/03/99) may in fact be December 03 (ie. 03/12/99). AeroLog®
takes its date format from the Short Date format in the Windows
regional settings but uses 4 digit years. Reset short date to dd/mm/yy.
If this does not fix the problem, try changing the Locale (Location) to
English (Australian) or English (United Kingdom) or English (United States).
Q5. Is it possible to import my old DOS Log Book
into AeroLog®?
A. Yes, but it is a bit tricky due to the fact that
AeroLog® stores some fields as ID numbers, not as text. FlightAce®
Software will have to do the job for you. We charge AUD$99-00 for this
service.
Q6. One of my Aircraft Types is
incorrectly listed as a simulator. How do I fix this?
A. Click Data/Types/All Types.
Scroll through the pages with the small triangular buttons (bottom left)
until you find the desired record. Change "Simulator" to
"Aircraft" on the list box (top left).
Q7. I am getting an extra
line printing out on the monthly duty statement. How do I fix this?
A. This bug was fixed
in version 3.00.010 and later. Please down
load the latest version of AeroLog® from this website.
Q8.
I have just installed AeroLog®.
It does not seem to be working correctly. It crashes
for no reason. I sometimes get an error message saying that "Msarn200 has
caused a general
protection fault and the program must now close. What should I do?
A. This is a known problem with
Windows 98 which occurs on some computers. To
fix this problem close AeroLog® and reboot your computer.
Right click on the "My Computer" icon and then
left click on "Properties", "Performance", "Graphics". Move the "Hardware
Acceleration" slide to zero. If this solves the problems, you might like
to experiment with higher values.
Q9. When I first loaded
AeroLog®, it worked fine. Just lately though, I am getting a general
protection fault at various stages of operation. What should I do?
A. Have you installed a new
graphic card recently? Some graphic cards have been known to cause
problems like this. A possible fix for Win 95/98 is to
close AeroLog® and reboot your computer. Then
right click on the "My
Computer" icon and then left click on "Properties",
"Performance", "Graphics". Move the "Hardware
Acceleration" slide to zero. If this solves the problems, you might
like to experiment with higher values.
Q10. I spelled a captain's
name incorrectly right throughout my log book. Should I delete it from
the Captain list and re-enter it?
A. Do not delete old data
if it is spelled incorrectly. To correct a spelling mistake in an old
entry: Lets say you go to an entry on 03/02/2000 and find that the Pilot
In Command name is spelled Smithh by mistake. The easiest way to fix it is
to RIGHT click the word Smithh. The Pilot In Command page will Data Page
will appear. Unlock the page by LEFT clicking the "Record
Locked" at the bottom left. Change Smithh to Smith. Left click the OK
button. Any records in your log book with Smithh as the Pilot In Command
will be updated to Smith. Tip 1: this record can also be accessed from the
Data Menu / Pilots in Command / Find button (bottom Right).
Q11. I can't get AeroLog®
to accept some dates that I am trying to enter. What am I doing wrong?
A. Go to Start / Control Panel / Settings / Regional
Settings (Windows 95/98/ME) or Regional
Options (Windows 2000/XP) or Clock,
Language and Region (Windows Vista) and check that the DATE IS CORRECT and that the format for short date
is correct. The
Windows® default is mm/dd/yy, ie. the US format. What you thought was
March 12 (ie. 12/03/99) may in fact be December 03 (ie. 03/12/99). AeroLog®
takes its date format from the Short Date format in the Windows
regional settings but uses 4 digit years. Reset short date to dd/mm/yy.
If this does not fix the problem, try changing the Locale (Location) to
English (Australian) or English (United Kingdom) or English (United States).
Q12. How do I cancel an
incorrect flight record?
A. To cancel a record
entirely: early versions, use the "Delete Current" button at bottom right of the
Flight Record Page. Later versions, use the "Force
Delete" button at bottom right of the
Flight Record Page.
Q13. How do I enter
"Total Hours"?
A. You don't have to enter
total hours, just enter your hours in one of the columns single engine
dual or multi command day etc. When you print a report the total hours
will be done for you.
Q14. How do I enter hours
recency, last 7 days, last 30 days, last 365 days?
A. You don't have to enter
this. Aerolog® will calculate these automatically if you print a
"Flight Record Monthly - Duty Statement" or "Flight Record
Datal - Duty Statement".
Q15. We have AeroLog®
running at the office and I also have it on my home computer. I down load
my data file from the company server at the end of each month. I noticed
that the company version warns the user to "Back up your data files
now", however with the single user version there is no such warning.
What should I do with regard to backing up?
A. The Single User Version
backs up AUTOMATICALLY to the local hard disk.
At any time you should have 3 files with your data:
>>>>> logdata.mdb
>>>>> backupnew.mdb
>> >>>backupold.mdb
>>>>>
pilotlst.mdb
These four files should be backed up to a floppy disk or other media OFF
SITE.
The company version does NOT back up automatically. This is not practical
when there are a large number of pilots. Files
data0001.mdb....data0020.mdb must be backed up OFF SITE.
Q16. How do I back up
off site?
A. Version 4.0.001 or later:
Connect to the internet. Click 'Email Data File to
FlightAce® For Off Site Backup' from the File Menu. This will
automatically zip your data files and email them to FlightAce® Software
for safe keeping. This is a free service.
Earlier Versions:
At any time you should have 4 files on your computer with your data:
>>>>> logdata.mdb
>>>>> backupnew.mdb
>> >>>backupold.mdb
>>>>>
pilotlst.mdb
By default these are found in c:\program files\aerolog.
If you are using Windows® Explorer, you may have to "unhide the
file extensions" to see the ".mdb" file extension.
1.Open Windows® Explorer
2. Click "Folder
Options" from the "View" Menu
3. Click "View" at
the top of the pop up
4. Clear the check box
labeled: Hide file extensions for known file types
5. Click "OK"
Use Windows® Explorer to copy logdata.mdb, backupnew.mdb,
backupold.mdb
and pilotlst.mdb to a floppy disk (or other removable media). Keep these disks at a
different location to your computer.
Caution: floppy disks can be unreliable. It is best to make two copies
on two different disks and store them in a sealed container with silica
gel desicant.
You can also back up off site on the
FlightAce® Server.
Q17. AeroLog® is giving a
warning that 29 Feb 2000 is not appropriate. It will not allow me to
make an entry for 29 Feb 2000. What should I do?
A. This bug was fixed
in version 3.00.000 and later. Please
down
load the latest version of AeroLog® from this website.
Q18. I've just bought a new
computer and I want to re-load AeroLog®. How do I do this?
A. Version 4.0.001 or later:
(1) On your old computer, start AeroLog®. Click
"Backup Data Files To Disk" from the "File" Menu to save your data to a
floppy disk or other media.
(2) On your new computer, install AeroLog®. (Run setup.exe from
your original CD or download latest version).
(3) On your new computer, start AeroLog®. At this stage
there will be no data entered and the software will be unregistered. Close any
pop ups about registering. You do not need a new activation code. Once
you complete step 4 you will be registered.
(4) Click "Restore Data File from
Memory Stick or Disk" from the "File" Menu.
Utilise the backup disk from (1).
Please note: if your data was not backed up (aaah!), and you will be
entering your data in from scratch then you will need a new activation code to
do this.
Earlier Versions:
(1) Back up your files logdata.mdb, backupnew.mdb,
backupold.mdb and pilotlst.mdb to a floppy disk
or other media. See
question 16 for information about Windows® Explorer and backing up.
(2) Load AeroLog® onto your new computer. (Run setup.exe from
your original CD or download latest version).
(3) To check that the software installed correctly, start AeroLog®.
At this stage there will be no data entered and the software will be
unregistered.
(4) Close AeroLog®.
(5) By
default the AeroLog® files will be loaded into c:\program files\aerolog.
In that folder is a "blank" data file logdata.mdb
and pilotlst.mdb. Use
the Windows® Explorer to overwrite the blank logdata.mdb
and pilotlst.mdb with your
logdata.mdb and pilotlst.mdb from the backup floppy
disk or other media made in (1). Check
the properties of the files and ensure that the files logdata.mdb
and pilotlst.mdb on the new computer
are not marked "Read Only".
(6) On your new computer, start AeroLog®. Your data should
be present now.
Q19. When AeroLog® is
loaded, there should be 4 icons: "AeroLog®",
"Maintenance", "Read Me" and "Uninstall".
When I start my computer, I only see the AeroLog® icon. Where are the
other three?
A. By default, the AeroLog®
Icon is the only one loaded to your desk top. The other three are located
at Start/Programs/AeroLog®.
Q20. When I print a Log
Book Summary from the File Menu, some of the totals appear to be
incorrect. Why is this?
A. The Filters or
Headings in the User Defined Sub-Totals may me incorrectly set. Click
"File", "User Defined Sub-Totals", check the
filters. There are four filters you can set. If you change a filter you
may have to change the Heading for the filter.
For example, if you want "Jet Command Total" set
"Command", "Day", "Night", "Jet,
"Single"" Multi". Leave other boxes blank. Change the
Heading to "Jet Command Total".
If you wanted "Multi Turbine Total", set "Dual",
"Command", "Co-pilot", "Day",
"Night", "Turbine, " Multi". Leave other boxes
blank. Change the Heading to "Multi Turbine Total".
Q21. AeroLog® will not
accept my Activation Code. What am I doing wrong?
A. Your NAME and
ACTIVATION CODE must be typed exactly (case sensitive) as per your
Registration Certificate.
Be careful not to type the letter "O" for number
"zero". Be careful not to mix up the lower case letter
"L" (l) with number One (1) or capital "I" (I).
Q22. How do I change the
Log Book Owner entered in my copy of AeroLog®?
A. If you change your name, a new
Activation Code is required. Email us.
Q23.
I am getting a message that says to input parameter DME_GPS. What does
this mean?
A. This is a bug. It may be fixed by loading
AeroLog® Version 3.10.007 or higher. Please download the latest version of AeroLog® from this
website or Email us.
Q24.
I am getting a message that says to input parameter GPS_NPA. What does
this mean?
A. This is a bug. It may be fixed by loading
AeroLog® Version 3.10.007 or higher. Please download the latest version of AeroLog® from this
website or Email us.
Q25. I am
getting an error message about cannot find font folder. What should I do?
A. This is a bug that can occur after you have
upgraded to Windows NT or Windows 2000. It may be fixed by loading AeroLog®
Version 3.10.008 or higher. Please download the latest version of AeroLog® from this
website or Email us.
Q26A. How
do I email
my data file to FlightAce® from version 4.0.001 or later?
A. Connect to the internet. Click 'Email Data File to
FlightAce® For Off Site Backup' from the File Menu. This will automatically zip
your data files and email them to FlightAce®.
1
Q26B. How
do I email
my data file to FlightAce® if I am running an Aerolog® Version 2.x or 3.x?
A. Instructions to send email with data file attached by
Outlook Express:
1. Ensure AeroLog® is closed.
2. Start Microsoft Outlook Express.
3 Click 'New Message' on the 'Message' Menu.
4. In the 'To:' box type...
backup@flightace.com.
5. In the 'Subject:' box type ... Off Site
backup for (Name).
6. Click 'File Attachment' on the 'Insert' Menu.
7. In the 'Look In' box, double click the (C:).
8. In the window below, double click 'Program Files'.
9. Double click 'Aerolog'.
10. Single Click on logdata.mdb.
11. 'Logdata.mdb' should appear in the 'File Name' box.
12. Click the 'Attach' button.
13. Click the 'Send' button.
Notes:
1. Windows may hide your file extensions, you may only see
'logdata' file attachment window (the .mdb missing).
2. If you see two logdata files, just send both.
3. The above assumes that logdata.mdb is located in the
default folder c:\program files\aerolog. It may
be located in a different location, depending on user input during the original
Aerolog® installation. For example it may be in folder
c:\aerolog.
4. The above instructions are for Outlook Express.
Instructions for other emailing software would be similar - basically you need
to locate file logdata and email it as an attachment to
backup@flightace.com.
Q27. My
computer hard drive failed. How do I reload the Aerolog® data?
A. After you have acquired a new hard drive and
have reloaded Windows®, install the latest version of AeroLog®.
You will then need to restore your data.
• If you had utilised the AeroLog® backup utility, you
will have your data file(s) saved on floppy disk(s), memory stick or other media. Start AeroLog®
and click 'Restore Data File from Memory Stick or Disk . . .' from the 'File' menu. Follow the
instructions.
• If you had emailed FlightAce® Software a copy of
your data file, advise us and we will send your data file back to you attached
to an email.
I have my data backed up:
Retrieve back up memory stick or disk from safe keeping. Before your hard
drive failed, you should have previously chosen "Backup Data File To Disk" from
the File Menu.
Locate this backup disk. Start AeroLog®
(ignore/OK any user unregistered messages) and click
"Restore Data File from Memory Stick or Disk . . ." from the File Menu.
I didn't have data backed up:
You need to take your failed hard drive to a data
retrieval specialist and retrieve files logdata.mdb and pilotlst.mdb from folder
c:\program files\aerolog (Windows XP), folder
c:\aerolog (Windows Vista).
Have the retrieval specialist write the two files to a
memory stick.
INSTRUCTIONS:
These instructions assume that AeroLog® was loaded into the default
load folder c:\aerolog.
Close Aerolog® if it is open. Place the memory stick in the USB port.
Click (ie. Click means Left button click) 'Start'.
Click 'Search' or 'Find' (depends on Windows® Version).
Click 'For Files and Folders'.
Type logdata.mdb in the box labeled 'Search for files and folders named'.
Click 'Search Now'.
The search engine should locate 2 logdata files. One is the current (blank) data
file in c:\program files\aerolog\. The other is the memory stick (backed up) one.
RIGHT Click the new logdata.mdb.
Click 'Copy'.
Close the 'Search Results Window'.
NOW, start Windows Explorer.
RIGHT Click the 'My Computer' Icon.
Click 'Explore'.
Click '+' next to the (C:).
Click on the word aerolog. It should now be highlighted.
Click 'Edit' Menu (up the top).
Click 'Paste'.
You will get a message that says:
"The folder already contains a file called logdata.mdb ....
Click 'Yes' to replace the existing file.
YOU ARE DONE!
The next time AeroLog® is started, this new data file will be utilised.
Q28. I have been
using AeroLog® Single User Version. I now want to upgrade to a company
version. What is the procedure?
A. Version 4.0.001 or later:
Version 3.2.001 and higher allows you to upgrade to
"Company Version" straight over the top of the "Single User
Version". No need to uninstall first.
Before you do that, click
"Backup Data File To Disk" from the File Menu.
Earlier Versions:
1. Back up your files logdata.mdb, backupnew.mdb and backupold.mdb
to a floppy disk.
2. Go to Start/Programs/AeroLog®/Uninstall to Uninstall
the AeroLog® application.
3. Use windows explorer to locate and delete ALL files on
your hard disk named logdata.mdb. There may be 2 or 3 of these files lurking
around in c:\program files\aerolog and also in
the recycle bin.
4. Reload AeroLog® from your CD and choose "Company
Version" during the load procedure.
Notes:
1. If the only option that you get is "Single
User", it means that there is a copy of logdata.mdb still on your hard
disk.
2. You will need a new activation code for a Company
Version.
3. There is an extra fee to run the "Company Version".
The fee is related to the number of pilots in your company. Contact us for pricing
details. Phone: (08) 94461559. Office hours: Monday to Friday 0000 UTC to 0900
UTC.
3. It is not permitted to have a "Single User
Version" and a "Company Version" on the same computer.
Q29. Much
of my flying is at night. What is the procedure for logging ‘Date’, Sign On’
and ‘Sign Off’ for flights when I sign on late in the evening and fly
into the next morning?
A. For most situations,
logging flights traversing midnight as one Flight Record is accurate enough.
Let’s say that you sign on at 22:00 and complete
09 hours 15 minutes duty and 08hours flight time.
Enter ‘Date’ 22 April 2005, enter ‘Sign On’
as 21 April 2005 at 22:00 and ‘Sign Off’ on 22 April 2005 at 07:15.
Enter 8:00 hours flight time on this record.
Ensure that your ‘Sign On Margin’ and ‘Sign
Off Margin’ are set correctly. Goto ‘Setup’ menu, ‘Flight And Duty
Limitations’ to check this. The default ‘Sign On Margin’ is 60 minutes,
the default ‘Sign Off Margin’ is 15 minutes. In the above example, the
software would consider that you have flown 1:00 hours on the 21st and 7:00
hours on the 22nd.
Notes:
If you require absolute accuracy, flights
that traverse midnight must be entered as 2 separate flights.
In the example above, enter the first flight with
‘Date’ 21 April 2005, enter ‘Sign On’ as 21 April 2005 at 22:00 and ‘Sign
Off’ on 21 April 2005 at 24:00. Enter 1:00 hour of flying on this flight
record.
Log the second part of this flight with ‘Date’
22 April 2005, enter ‘Sign On’ as 22 April 2005 at 00:00 and ‘Sign Off’
on 22 April 2005 at 07:15, log 7:00 hours of flying on this Flight Record.
Q30. When
I print out my Log Book, the dates don't fit in the boxes. Text is clipped. How
do I fix this?
A. Use a narrower
font. Go to 'Setup' Menu, 'Default and Filter Settings' and reset the fonts. We
recommend:
Title
Font: Arial Bold 10 Point.
Lettering Font: Univers Condensed 6 Point.
Numbering Font: Univers Condensed 6 Point.
These fonts can also be adjusted at print time by
clicking on 'Printing Defaults'.
Q31. When
I print out my Log Book, it doesn't sit in the middle of the page. How do I fix
this?
A. Go to 'Setup' Menu,
'Default and Filter Settings' and reset the 'Left Margin Adjustments'.
Q32. When
I print out my Log Book, it is spilling across two pages. How do I fix this?
A. Go to 'Setup' Menu,
'Default and Filter Settings' and reset the 'Left Margin Adjustments'. If
necessary, you can also reset the 'Field Width Adjustment'. Use a negative
number to make the boxes slightly narrower. This should enable the report to
print on one page.
Q33. AeroLog®
won't run on Windows 2000. I am getting an error message saying "Can't
find commctrl.dll". What should I do?
A. Upgrade to version
3.2.005 or higher OR download commctrl.dll
from www and load into c:\winnt\system32.
Q34. AeroLog®
won't run on Windows XP. I am getting an error message saying "Can't
find commctrl.dll". What should I do?
A. Upgrade to version
3.2.005 or higher OR download commctrl.dll
from www and load into c:\windows\system32.
Q35. AeroLog®
won't run on Windows NT. I am getting an error message saying "Can't
find commctrl.dll". What should I do?
A. Upgrade to version
3.2.005 or higher OR download commctrl.dll
from www and load into c:\winnt\system32
Q36. When
I choose "Check Flight Time Recency" from the "Records" menu
the "Last 365 days" total is incorrect. What should I do?
A. This bug was corrected in version 4.0.002. Upgrade to version
4.0.002 or higher.
Q37. When
I try to run Maintenance, AeroLog® advises me to back up first. I do this and
then when I try to run Maintenance again, it keeps advising me to back up and so
the loop continues. What should I do?
A. This bug was corrected in version 4.0.002. Upgrade to version
4.0.002 or higher.
Q38. I
am trying to enter my Activation Code into our AeroLog® Company Version.
On the Registration pop up there is nowhere to type in the Company Name and
Chief Pilot Name. What am I doing wrong?
A. If the Registration Pop Up only has
boxes for Name and Activation Code, then a Single User Version of AeroLog® has
been loaded onto your computer. You must re-load AeroLog® as a Company Version.
During the install choose the option to "Upgrade to a Company
Version."
Q39.
When I print or preview a Duty Statement, Sign On time is
printing as 12 hours later than the entered time. How can this be corrected?
A. This is an error that can occur if
AeroLog® country is set to Australia (Setup Menu, Default and Filter Settings),
but Windows Regional Options are set to English (UK). Open the Windows Control
Panel from the Start button and set the Regional Options to English (Australia).
Q40.
When I print or preview a
Duty Statement,
Total Hours do not add up correctly.
A. Upgrade to version
4.0.006 or higher.
Q41.
Backup facility will not zip.
A. Version
4.0.005 had a corrupted zip engine. Upgrade to
the latest version.
Q42.
I
am a new user to AeroLog®. I entered my Name and Activation Code and these were verified
as correct by the software. However, the next time I started AeroLog®, a
message popped up saying that there was a problem with the registration and that
I could only continue unregistered. What should I do?
A. If you are a registered user, this
problem is known to occur if the pilot name is entered on the
Flight Record Page in the 'Pilot In Command'
or 'Other Crew or Co-Pilot'
box with out any spaces.
Example: Assume Bill Bloggs entered in the Pilot In Command box as W.Bloggs
(no spaces).
To correct the registration problem, a space must be inserted in the name:
1. Open AeroLog® unregistered. Click 'No' when it asks you if you want to
register now.
2. Go to record 1 (use the navigation buttons - triangular shape - bottom
left of screen).
3. RIGHT click on W.Bloggs (Pilot in Command box).
4. Uncross the Records Locked box.
5. Insert a space between W. and Bloggs (Pilot in Command box).
6. Click OK/Close. All records in your log book will now be W. Bloggs (with a
space) rather than W.Bloggs (no space).
7. Now go to 'Register Now' from the Help menu and enter your Name and
Activation Code.
8. Close AeroLog® and re-start.
If you are not a registered user or a friend gave
you their activation code to use, contact FlightAce® Software, pay the bucks and
we will supply a a valid Activation Code. It is not legal to use another
person's Activation Code.
Q43.
I
am a new user to AeroLog®. I entered my Name and Activation Code. These were verified
as correct by the software. However, the next time I started AeroLog®, a message
popped up saying that there was a problem with the registration and that I
must enter
my Company Name.
A. If you are a registered user, this
problem is known to occur if an invalid pilot name is
entered on the Flight Record Page in the
'Pilot In Command' or
'Other Crew or Co-Pilot' box.
The most common time this is likely to occur is when entering 'Pre-Log Book'
Flight Records.
Do not use the word 'Various' for the 'Pilot In
Command' or 'Other Crew or
Co-Pilot' box. Do not use the word
'Many' or 'Old'.
For 'Pre-Log Book' Flight Records, AeroLog® only
accepts the word 'Previous' for the 'Pilot In Command'
or 'Other Crew or Co-Pilot'.
Example: Assume 'Various' entered in the Pilot In
Command box.
To correct the registration problem, 'Various' must be
changed to 'Previous':
1. Open AeroLog® unregistered. Click 'No' when it asks you if you want to
register now.
2. Go to record 1 (use the navigation buttons - triangular shape - bottom
left of screen).
3. RIGHT click on Various (Pilot in Command
box).
4. Uncross the Records Locked box.
5. Overtype Various with Previous (Pilot in Command
box).
6. Click OK/Close. All records in your log book will now be
Previous rather than Various
.
7. Now go to 'Register Now' from the Help menu and enter your Name and
Activation Code.
8. Close AeroLog® and re-start.
Note: if this is not the problem, the see next question.
Q44.
I
am a new user to AeroLog®. I entered my Name and Activation Code. These were verified
as correct by the software. However, the next time I started AeroLog®, a message
popped up saying that there was a problem with the registration and that I
must enter
my Company Name.
A. If you are logging time as Second
Officer, Third Officer or Supernumerary Pilot, that is, your name is not being
entered in the 'Pilot In Command' or
'Other Crew or Co-Pilot' box,
then you must enter your company name. Go to Defaults from the setup Menu. Enter
your company name and click 'Adopt New Settings'. You may have to register again
with your Name and Activation Code.
Q45.
When I print or preview a
Duty Statement,
I
am getting a message saying that the "expression cannot be evaluated."
Sometimes the message is "Invalid use of null". AeroLog® is not
able to
print or preview
the report requested.
A. This can occur if Windows Regional Settings
(Windows 98, ME) or Regional Options (Windows NT/2000, XP) or Clock, Language
and Region (Windows Vista) are set incorrectly.
Windows 98/ME instructions for Brisbane, Australia:
Click START/SETTINGS/CONTROL PANEL/REGIONAL SETTINGS
Regional Settings:
English (Australian)
NUMBERS:
Decimal Symbol:
.
No of Digits after Decimal:
2
Digit grouping Symbol:
1
No of Digits in Group:
3
Negative Sign Symbol:
-
Negative Number Format:
-1.1
Display Leading Zeroes:
0.7
Measurement System:
Metric
List Separator:
/
TIME:
Time Style:
hh:mm
Time separator:
:
AM symbol:
AM
PM symbol:
PM
DATES:
When a two digit date is entered . . .1930 and
2029
Short Date Style:
dd/MM/yy
Date Separator:
/
Long Date Style:
dd MMMM yyyy
START/SETTINGS/CONTROL PANEL/DATE TIME PROPERTIES >
>
TIME ZONE
(GMT + 10) Brisbane
Close the Control Panel and Open AeroLog®.
Click Default and Filter Settings from the Setup
Menu.
Confirm Country set to Australia.
Close AeroLog® and reboot computer.
Windows NT/2000/XP instructions for Brisbane, Australia:
Click START/SETTINGS/CONTROL PANEL/DATE TIME LANGUAGE
AND REGIONAL OPTIONS
Click REGIONAL AND LANGUAGE OPTIONS
Regional Options:
English (Australia), then click OK.
Click DATE AND TIME
Set Time Zone
to
(GMT + 10.00), Brisbane then click OK.
Close the Control Panel and Open AeroLog®.
Click Default and Filter Settings from the Setup
Menu.
Confirm Country set to Australia.
Close AeroLog® and reboot computer.
Windows Vista instructions for Brisbane, Australia:
Click START/CONTROL PANEL
Click CLOCK, LANGUAGE AND REGION, this
will give you options for
Set the date and time -
ensure set correctly.
Change the time zone -
ensure "(GMT + 10.00), Brisbane" is set.
Change the country or
region - ensure set to "Australia"
Change the date, time
or number format - ensure set to "English (Australia)"
Close the Control Panel and Open AeroLog®.
Click Default and Filter Settings from the Setup
Menu.
Confirm Country set to Australia.
Close AeroLog® and reboot computer.
Q46.
When I print or preview a
Duty Statement,
the
dates are there but the data is missing from the report.
A. See answer to previous
question.
Q47.
When I try to print or
preview a
report
I am getting an error message "ntdll.dll" has caused a fatal error and
the program must now close. How can I fix this?
A. This problem occurred with one user
using Windows® XP Service Pack 1 and a Canon Bubble Jet Printer. The fix (after
many hours of blood, sweat and tears) was to load the Windows XP printer driver
rather than the Canon driver and to reduce the print resoloution.
Q48.
After I entered a Flight Record I got a message saying that
"A multi engine aircraft has been entered, single engine hours should be set to
zero. Why is this, the aircraft entered is a single engine. How can I
fix this?
A. The registration has inadvertently
been entered as a multi engine. To fix this: Right click on the letters of the
Registration. Unlock the record. Right click on the letters of the Type. Unlock
the record. Change Number of Engines to "Single Engine". While you are there,
make sure that Propulsion and other details are set correctly.
Q49.
After I entered a Flight Record I got a message saying that
"A single engine aircraft has been entered, multi engine hours should be set to
zero. Why is this, the aircraft entered is a single engine. How can I fix
this?
A. The registration has inadvertently
been entered as a single engine. To fix this: Right click on the letters of the
Registration. Unlock the record. Right click on the letters of the Type. Unlock
the record. Change Number of Engines to "Multi Engine". While you are there,
make sure that Propulsion and other details are set correctly.
Q50.
When I print a Log Book Summary from the File Menu, the totals are
incorrect. What could the problem be?
A. Please check the User Defined
Sub-Totals settings. Click "Log Book Summary" on the "File" menu, then click on
"User Defined Sub-Totals". The following page should open:
This shows an examle where Turbine Command is set
incorrectly in the second setting. It is actually set for Single Engine Command.
The correct settings for Turbine Command are shown in the
last setting.
Please note that the headings may be edited.
Q51.
AeroLog® loads up into the top left corner of my screen and the text is very
small. Can I make the text larger and use up more of the screen?
A. Yes. You need version 4.0.007 or
higher. Choose 'Flight Record Page Size' from the 'Setup' menu to resize the
Flight Record page.
Q52.
I have a flight time limitation of
200 hours in the Last 84 days. Is this supported?
A. Yes. This is supported in version
4.0.007 or higher. Choose 'Limitations' from the 'Setup' menu to set this
limitation up.
Q53.
What is the User ID number?
Is it important?
A. A User ID Number was introduced for
version 4.0.007 and later. It is a unique number for your computer. You must
advise FlightAce® Software of this number when you apply for your activation
code. You must use this number when registering and entering your activation
code.
Q54.
The log book side of the program adds up and prints
OK. When
I ask it to print out the duty records for one month, it doesn't print any times
and prints in the date column dates all the way down the page that are all
wrong. They go back to the year 1988 etc. ..... it's like it's set too far in
the past. How can I fix this?
A. Go to Start / Control Panel / Settings / Regional
Settings (Windows 95/98/ME) or Regional
Options (Windows 2000/XP) or Clock,
Language and Region (Windows Vista) and check that the DATE IS CORRECT and that the format for short date
is correct. The
Windows® default is mm/dd/yy, ie. the US format. What you thought was
March 12 (ie.12/03/99) may in fact be December 03 (ie. 03/12/99). AeroLog®
takes its date format from the Short Date format in the Windows
regional settings but uses 4 digit years. Reset short date to dd/MM/yyyy.
If this does not fix the problem, try changing the Locale (Location) to
English (Australian) or English (United Kingdom) or English (United States).
Q55.
My Grand Totals on printed reports are not correct. What can
cause this?
A. Go to Setup Menu /
Enable/Disable Settings / click
Grand Totals. On the "Include in Grand Totals" pop up,
ensure that the customised fields (by default ICUS,Check Ride, Instructor,
Miscellaneous) are unchecked.
Q56.
I cannot print from AeroLog® after installing Windows XP Service Pack 2. How can I fix this problem?
A. This problem was
fixed in AeroLog® Version 4.0.007 Service Pack 5 and higher.
Upgrade to the latest version.
Q57.
I am having a problem trying to print out my flight and duty times. I go into
print and then flight and duty monthly, and then into the next page with duty
statement in the box, when I push Print Preview, the sheet comes up but there
are no entries. I have over 1005 recorded entries in the log book system now.
How do I fix this?
A. Go to Start / Control Panel / Settings / Regional
Settings (Windows 95/98/ME) or Regional
Options (Windows 2000/XP) or Clock,
Language and Region (Windows Vista) and check that the DATE IS CORRECT and that the format for short date
is correct. The
Windows® default is mm/dd/yy, ie. the US format. What you thought was
March 12 (ie.12/03/1999) may in fact be December 03 (ie. 03/12/1999). AeroLog®
takes its date format from the Short Date format in the Windows
regional settings but uses 4 digit years. Reset short date to dd/mm/yy.
If this does not fix the problem, try changing the Locale (Location) to
English (Australian) or English (United Kingdom) or English (United States).
This may also occur if Windows Regional Settings
(Windows 98, ME) or Regional Options (Windows NT/2000, XP) or Clock, Language
and Region (Windows Vista) are set incorrectly.
Windows 98/ME instructions for Brisbane, Australia:
Click START/SETTINGS/CONTROL PANEL/REGIONAL SETTINGS
Regional Settings:
English (Australian)
NUMBERS:
Decimal Symbol:
.
No of Digits after Decimal:
2
Digit grouping Symbol:
1
No of Digits in Group:
3
Negative Sign Symbol:
-
Negative Number Format:
-1.1
Display Leading Zeroes:
0.7
Measurement System:
Metric
List Separator:
/
TIME:
Time Style:
hh:mm or hh:mm:ss or h:mm or h:mm:ss
Time separator:
:
AM symbol:
AM
PM symbol:
PM
DATES:
When a two digit date is entered . . .1930 and
2029
Short Date Style:
dd/MM/yy or dd/MM/yyyy
Date Separator:
/
Long Date Style:
dd MMMM yyyy
START/SETTINGS/CONTROL PANEL/DATE TIME PROPERTIES >
>
TIME ZONE
(GMT + 10) Brisbane
Close the Control Panel and Open AeroLog®.
Click Default and Filter Settings from the Setup
Menu.
Confirm Country set to Australia.
Close AeroLog® and reboot computer.
Windows NT/2000/XP instructions for Brisbane, Australia:
Click START/SETTINGS/CONTROL PANEL/DATE TIME LANGUAGE
AND REGIONAL OPTIONS
Click REGIONAL AND LANGUAGE OPTIONS
Regional Options:
English (Australia), then click OK.
Click DATE AND TIME
Set Time Zone
to
(GMT + 10.00), Brisbane then click OK.
Close the Control Panel and Open AeroLog®.
Click Default and Filter Settings from the Setup
Menu.
Confirm Country set to Australia.
Close AeroLog® and reboot computer.
Windows Vista instructions for Brisbane, Australia:
Click START/CONTROL PANEL
Click CLOCK, LANGUAGE AND REGION, this
will give you options for
Set the date and time -
ensure set correctly.
Change the time zone -
ensure "(GMT + 10.00), Brisbane" is set.
Change the country or
region - ensure set to "Australia"
Change the date, time
or number format - ensure set to "English (Australia)"
Close the Control Panel and Open AeroLog®.
Click Default and Filter Settings from the Setup
Menu.
Confirm Country set to Australia.
Close AeroLog® and reboot computer.
Q58.
My computer is running Windows XP Home
Edition Service Pack 2. When I place the Aerolog disk
into the drive, a window appears with the following message:
16 bit MS-DOS subsystem:
C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The
system file is not suitable for running MS-DOS and Microsoft Widows
applications. Choose "Close" to terminate the application.
Help!
A. This problem is not caused by
AeroLog®. It is caused by corrupt or missing Windows® files Autoexec.nt,
Command.com or Config.nt.
There are a variety of ways to fix this problem, two
options are listed here.
1. Go to the Microsoft support site
http://support.microsoft.com/default.aspx?scid=kb;en-us;324767 and follow
the instructions.
2. Go to
http://www.visualtour.com/downloads/default.asp. Download XP_Fix.exe and
follow the instructions.
Please note:
• Option 2 is simpler
• FlightAce® Software has not tested
either of these fixes.
• FlightAce® Software does not endorse
or guarantee either method.
Q59.
When I try to start or install AeroLog® I get the following error message:
16-bit MS-DOS Subsystem
C:\Winnt\System32\config.nt The
system file is not suitable for running MS-DOS and Microsoft Windows
applications. Choose 'Close' to terminate the application.
A. See answer to Question 58.
Q 60. When I try to start or
install AeroLog® I get the following error message:
16-bit MS-DOS Subsystem
config.nt The system file is not
suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close'
to terminate the application.
A. See answer to Question 58.
Q 60. When I try to start or
install AeroLog® I get the following error message:
16-bit MS-DOS Subsystem
C:\Windows\System32\Autoexec.nt The
system file is not suitable for running MS-DOS and Microsoft Windows
applications. Choose 'Close' to terminate the application.
A. See answer to Question 58.
Q 61. When I print a Duty
statement, the sign on time is 12 hours in error.
How can I fix this?
A. Instructions for Windows XP Service Pack 2:
Click "Start" / Click "Control Panel" / Click "Regional
and Language
Options".
Click "Regional Options", click "Customize".
Click "Time" and change the time format to hh:mm:tt
Do not use the 24 hour HH format.
See also Q 45.
Instructions for Windows Vista:
Click START/CONTROL PANEL
Click CLOCK, LANGUAGE AND REGION, this
will give you the option for
Change the date, time
or number format - ensure set to "English (Australia)"
You can click the 'customize this format'
button and check the actual settings.
On the 'Custom Regional Options' window
click the 'date' tab.
Date format should be set to d/MM/YYYY.
Click on the 'Time' tab.
Date format should be set to hh:mm:ss:tt
Do not use the 24 hour HH format.
See also Q 45.
Q 62. Is
ICUS
included in the grand totals?
A. By default no.
The standard method of logging ICUS time is to log the time in single or
multi command column and then again in the ICUS column. The ICUS column
is not included in the grand total (this would double the totals).
However, if you do want
ICUS included in the grand totals,
click Enables/Disables settings on the setup menu.Click Grand Totals button, you
should get a window like this to adjust as required.
Q 63. I am not
happy with the way I started my log book. How can I quickly delete all the
records?
A. To wipe everything, uninstall the software and reinstall.
You will need to enter the activation code again.
If you want to delete the flight records only, this is best done in datasheet
view. Click Datasheet from the View menu, highlight those records marked for
delete and push the delete button.
Q 64. Does
AeroLog® run on Windows Vista?
A. Yes, version 4.0.007 service pack 17 or higher runs on
Windows Visa. Older versions will install but are not stable.
Q 65. Are there
any issues with Windows Vista?
A. Yes.
1. Installation
Traditionally, AeroLog files installed into the
c:\program files\aerolog folder by default. The user was free to change this
to a folder of their choice.
Running Windows Vista, the c:\program files
folder is read only. If Aerolog is installed into the
c:\program files\aerolog folder on Vista, it
does not function correctly because the application file cannot be written to.
So, for version 4.0.007 service pack 17 or higher, the default install folder
is c:\aerolog, a folder which has read and
write permissions.
Unless you are an advanced user, please accept the default folders during the
installation.
2. Opening your web browser from within AeroLog®.
Vista has a bug that causes AeroLog® not to be able to open your default web
browser for on line help etc. It is expected that the bug will be fixed when
Microsoft releases Vista service pack 1.
The online help is still available, however you will have to open your
browser manually and type the following link into the address window:
http://www.flightace.com/aerolog.htm
3. User Account Control issues. See FAQ 74.
Q 66. How do I
transfer my data from my old Windows XP computer to my new Windows Vista
computer?
A. The following instructions are for
transferring data using a memory stick. It assumes that you have AeroLog®
version 4.0.007 service pack 17 or higher installed on both computers and that
your old computer is still working.
1. On the old 'XP' computer, place
memory stick into USB port and start AeroLog®.
Click "Backup Data File To
Memory Stick or Disk . . ." from the File Menu. This will allow you to zip your data files
and save to the memory stick folder.
File data****.zip (as named by you) will be created
on the memory stick.
2. Install the AeroLog® version 4.0.007 service pack 17 or higher on the new
'Vista' Computer. Disregard and "user unregistered" messages.
3. Place memory stick into USB port
of new computer. Start AeroLog® on the new 'Vista' Computer.
Click
"Restore Data File from Memory Stick or Disk . . ." from the File Menu.
Locate the data file on the memory stick and click OK. AeroLog®
will close and the data will be copied from the memory stick the the appropriate
folder on your new computer.
4. Restart AeroLog® and your data will now be in
view.
Q 67.
I have AeroLog®
installed and running on my desktop computer at home. I would like to do my
log book on by laptop while I am away. Is this possible.
A. Yes, this is possible. Ensure that the
latest version of AeroLog® is installed on your desktop, then install the latest
version on your laptop also.
You must now transfer your data from your desktop to your
laptop.
The following instructions are for transferring data using
a memory stick.
1. On the desktop, place memory stick
into USB port and start AeroLog®.
Click "Backup Data File To
Memory Stick or Disk . . ." from the File Menu. This will allow you to zip your data files
and save to the memory stick folder.
File data****.zip (as named by you) will be created
on the memory stick.
2. Remove memory stick from desktop and insert memory
stick into laptop USB port (close any windows that may pop up).
Start AeroLog® on the laptop. Disregard and "user
unregistered" messages.
Click
"Restore Data File from Memory Stick or Disk . . ." from the File Menu.
Locate the data file on the memory
stick and click OK.
AeroLog® will close and the data will be copied from
the memory stick the the appropriate folder on your new computer.
3. Restart AeroLog® on the laptop and your data will
now be in view.
Please be careful that you have the latest data saved
on your memory stick. There is potential for finger trouble!
Q 68.
I have AeroLog®
installed and running on my desktop computer at home and my laptop for use while
I am away. I am an advanced user and I would like to synchronise the two
computers using my home network. How do I do this?
A. There is a variety of synchronisation
software available. We recommend Vice Versa Pro.
You need to synchronise the AeroLog® files on both computers.
Windows XP default install folder:
c:\program files\aerolog
Windows Vista default install folder:
c:\aerolog
Q 69.
Can I use AeroLog®
on line while I am travelling?
A. No. The best option is to take your
laptop with you and synchronise it with your desktop at home. See FAQ 67, 68.
Q
70.
I have just installed AeroLog®
onto my new Vista computer. AeroLog®
is
not running in a stable manner.
How can I fix this?
A. This will occur if AeroLog® has
been installed on Windows Vista into folder
c:\program files\aerolog. The behaviour is caused by Vista marking the AeroLog® files as read only.
TO CONFIRM THAT THIS IS THE PROBLEM:
Start AeroLog®, left click "Advanced" from the "Records"
Menu.
Under "Initialisation File In Use", Click "View".
Text file AeroLog.ini will open.
Check the first line under [Options]. If it is SystemDB=c:\progra~1\aerolog\system.mda
then continue with the instructions that follow.
SOLUTION OVERVIEW:
Overview: To fix the problem, we are going to 1) backup
your data, 2) uninstall AeroLog®, 3) reinstall AeroLog® into the correct folder,
4) restore your data.
SPECIFIC INSTRUCTIONS:
1. Click "Email data file to FlightAce® for off site
backup" on the file menu and follow the instructions. We will keep your data
safe on our server - if any problems occur with the install/uninstall then your
data will not be lost. If you have problems emailing, backup to a memory stick
or hard drive.
2. Wait for email confirmation that we have received your
data file.
3. Ensure AeroLog® is closed.
4. Click the Windows "Start Button", "Computer", "Control
Panel", "Add/Remove programs". Highlight AeroLog® and remove the AeroLog®
software. Close associated windows so that just the desktop is in view.
5. Right click on the "Start Button", left click on
"Explore", delete the folder c:\program files\aerolog
and any contents. Close associated windows so that just the desktop is in view.
6. On the desktop, right click the Recycle Bin and left
click "Empty the recycle bin".
7. Reboot computer.
8. Go to website and install
the latest version of AeroLog®. During the install, ensure that the install
folder is c:\aerolog.
9. Advise
productsupport@flightace.com that the reinstall is complete. We will email a
file back to you that will restore your data into the correct folder.
Q
71.
I have just installed AeroLog®
onto my new Vista computer. AeroLog®
is
freezing up when I try to print.
How can I fix this?
A. Upgrade to version 4.0.007 service
pack 22 or higher.
Q
72.
After trying to print, I received
the following error message.
How can I fix this?
A. This message has been known to occur
after upgrading to Windows Vista. Click the Close button and restart AeroLog®.
If the error persists, contact
productsupport@flightace.com.
Q
73.
After trying to print, I received
the following error message.
How can I fix this?
A. When printing a report for the first
time under Windows Vista, AeroLog® must check that all drives (incliuding the
CD/DVD drive) are free from error. Please place a disk in your CD/DVD drive. Any
disk will do. If you do not have a disk with you, just keep clicking the Cancel
button (up to eight times). Once you have successfully printed your first
report, the error message should not reappear.
1
Q
74.
When I try to start AeroLog®,
I am getting an error message:
Couldn't find file 'C:\PROGRA~1\Aerolog\utility.mda.
A. This error will occur on a Windows
Vista computer if AeroLog is installed in folder
c:\program
files\Aerolog and you try open AeroLog® without administrator privileges.
AeroLog® will not run on Vista in a stable manner in
folder
c:\program
files\Aerolog.
Backup your data, unistall AeroLog®
and reinstall AeroLog® into folder
c:\aerolog. See FAQ 70 for specific
instructions.
Q
75.
AeroLog®
will not start on my Vista computer.
1. To start AeroLog®, right click the desktop icon and
left click on Run as administrator. AeroLog® will start but you will get a User
Account Control Warning first. You must click to "allow" the program to run.
Q
76.
When I try to start AeroLog®
on my Vista computer,
I am getting a message box saying that an unidentified program wants to
access my computer.
How can I get rid of this message box?
Turn the User Account Control off.
Start button / control panel / User Accounts / User
Accounts / Turn User Account Control on or off.
After turning the User Account Control off, AeroLog® will
start without warnings by left clicking the AeroLog® desktop icon.
