Country Airstrip Guide Online Support

Ghosted hard drive

2009-11-04T15:08:00.002+10:00

Hello,

I recently upgraded to a larger hard drive. My old hard drive was ghosted and copied to the new hard drive.

When I started the Country Airstrip Guide On Line, it popped up a message saying that I had been de-registered.

Why was I deregistered? How do I get registered again?

Cheers

CA Personal Firewall

2009-10-15T18:33:00.002+10:00

When I start the Country Airstrip Guide Online software it hangs and does not display the satellite map.

I have the CA Personal Firewall installed on my computer. Could this be the problem?

Links in information window not working

2009-09-26T16:24:00.003+10:00

Hello

The Country Airstrip Guide software loads correctly, all the airstrips are visible on the satellite map. However, when I open an information window for one of the airstrips, the links at the bottom of the window do not seem to work.

For example, if I click the link for "First and last light", the program momentarily freezes and the first and last light tables do not load.

How can I fix this problem?

Cheers

Error message - Airstrip data was not available

2009-09-26T15:48:00.002+10:00

Hello,

I have just installed the Country Airstrip Guide On Line.

I am getting an error message as the program starts up - "Airstrip data was not available or could not be located. If this message persists, please contact productsupport@flightace.com."

If I cancel this error message twice it disappears. Then only the blue strips load, the green airstrips and the magenta strips will not load, but I can see the red airstrips and the white airstrips when I tick the appropriate check box.

How can I fix this problem?

Installing Country Airstrip Guide on a computer utilising Squid Proxy

2009-08-09T23:08:00.003+10:00

We use Squid Proxy server running on a Linux system to filter all web access for our company. I am unable to install the software, getting a variety of error messages including "unable to access the FlightAce® Server". What should I do?

Blank white screen after initial install

2009-05-06T21:41:00.005+10:00

I installed the Country Airstrip Guide Online onto my computer.

When I started it for the first time, I clicked the "View Demo Version button". The page loaded but there was a white screen on most of the page and lists of airstrips on the right. I clicked a few things, but nothing seemed to work.

How can I fix this?

Vista 64

2009-04-25T15:57:00.001+10:00

Does the software run on 64 bit Vista?

Windows Photo Gallery in Vista will not print

2009-04-25T15:49:00.002+10:00

I have saved an image in the Windows Photo Gallery on my Vista computer. When I push the print button but nothing happens. How do I fix this?

Image saving

2009-04-25T15:24:00.002+10:00

When I click 'Save image' on the 'File menu', the Country Airstrip Guide software uses it's own preview window when saving images.

I would like to use photoshop, is this possible?

Image very slow to load and print

2009-04-25T15:19:00.002+10:00

When I click 'Save Image' on the file menu it takes forever for the image to preview and once again forever for it to print.

Is there any way I can improve the speed?

PayPal buttons not working.

2008-12-05T23:08:00.004+10:00

I have the Country Airstrip Guide On Line open on the screen and I am trying to buy a Country Airstrip Guide book on line, I clicked on the "Purchase book" link.

I was directed to the PayPal site, but the "Add to Cart" button does not seem to be working. Any suggestions?

New computer

2008-10-15T07:38:00.002+10:00

I have just bought a new computer. How do I get the Country Airstrip Guide working on my new computer and continue to use my subscription?

Upgrade caused deregistration

2008-09-08T08:12:00.004+10:00

Hello, I upgraded to the latest version. When I restarted the software, I was informed that I had been deregistered. My registration has not expired, so why has this occurred? How do I get registered again?

AVAST Antivirus

2008-09-08T07:56:00.003+10:00

Hello, the software appeared to install and start up OK. After choosing NSW and clicking the "Load" button, the airstrips did not load. After some messing around I found that turning off my AVAST antivirus software fixed the problem and the airstrips loaded OK. Obviously I would prefer not to have to do this, is there some setting I can change in the AVAST setup?

PAGE CANNOT BE FOUND http error 404

2008-09-08T07:25:00.003+10:00

Hi, I'm keen on checking out this software, but cant get the demo version to work.
I have the required operating configuration and software. It installs correctly but when I double click on the country airstrip online icon and then click on 'view demo' it comes up with "PAGE CANNOT BE FOUND http error 404 file or directory not found". Any ideas what I can do?
Cheers

Computer hard drive failed

2008-08-18T08:02:00.007+10:00

My computer hard drive failed, so I bit the bullet and bought a new computer.

How do I get my subscription to the Country Airstrip Guide working on the new computer?

Windows reinstalled- unlock code doesn't work

2008-08-18T07:58:00.007+10:00

Hi,

I have purchased the County Airstrip Guide Online already but had to re-install windows and now my unlock code doesn't work.

Please send unlock code. Cheers.

Unlock code I received a few days ago won't work

2008-08-18T07:34:00.005+10:00

Just tried to use the unlock code you sent me a few days ago. When I hit enter it says the code is not valid.

Any suggestions?

Can I work off line?

2008-08-10T22:15:00.004+10:00

I would like to run the software on a local computer, off line. Is this possible?

Navigation to the webpage was canceled

2008-08-10T22:04:00.003+10:00

During a session of the Country Airstrip Guide On Line, "Navigation to the webpage was canceled" was displayed and the satellite map disappeared. Please help.

Spreadsheet does not load.

2008-08-10T21:50:00.003+10:00

Nothing happens when I click "Spreadsheet" on the "View" menu.

Setup Issues

2008-08-10T21:15:00.005+10:00

I am having some problems setting up the software on my computer. Is there a web site I can go to for information?

Load positions into GPS

2008-08-10T14:05:00.008+10:00

Can I load the positions of airstrips into my GPS?

Slow connection

2008-08-10T14:05:00.002+10:00

My internet connection is very slow. Do you have any tips to speed up the software load time?

Split into licensed, unlicensed etc

2008-08-10T14:04:00.002+10:00

Why the split into licensed, unlicensed x2, emergency etc?